MISSION & VISION STATEMENT
Our clients are truly our #1 asset. We take the time to listen to their needs and wants and work one-on-one with them to provide the best possible service to satisfy their unique needs. Our stylists undergo continuous training to equip them with the tools they need to make each client’s shopping experience successful.
With a combination of the latest trends and timeless classics at our disposal, we can update your current wardrobe or build an entirely new wardrobe from scratch. We take pride in giving our clients a sense of style and the confidence in knowing they look their best. That relationship continues even after they leave our store as we apprise them of new arrivals and “must haves”. We continue to build our business on the rapport and trust we create with each client.
I just wanted to let you know what a good time I had yesterday morning. I’m fairly new to London and had never been in the store before. I came in to see if you had white blouses; a fall coat caught my eye; Tracey introduced herself and over the next two hours I had the most fun I’ve ever had trying on clothes. I’m not a shopper – never have been. But, I did need some new clothes and Tracey helped me put together some smashing outfits. She was attentive and quickly clued in to what kind of things I like. She nudged me a bit to try some styles that I haven’t worn in the past. She was so very patient as I tried on umpteen tops. She has a great sense of humour which made the time fly and the experience joyful. When all was said and done I waltzed out with two bags overflowing with clothes, inlacing the coat and the white blouse. I hope to see Tracey next time I come in. – Judy
I would just like to say that you have one of the best dress selections I’ve seen. I live in Toronto and always go to London to buy my special occasion dresses. I am a size 14 and you always have my size in whatever I need. I have 3 more weddings this summer and for sure I will be purchasing my dresses there. Thank you for such a wonderful collection of beautiful dresses! – Mary
“Kyla made me feel like I was the only and most important person in the store. I just want to take the time to say thanks, Kyla. When I return to London, I will definitely visit Susan J Fashions.”- Nancy
“Well thank you so much. We were greeted immediately by a kind and knowledgeable woman who whisked Morgan away and fitted her with a great bra. My daughter is 20 years old and this woman took charge and made her feel comfortable and not abnormal or difficult to fit….. You made our day and I am sure glad we stopped by. See you again soon.- Josephine and Morgan
“Love the clearance store! Very high-quality clothes and warm staff. Good selection of items.”- Susan J Client
(Testimonials have been abbreviated from their original content to save space. Thanks to our many clients who take the time to share with us.)
GIFT CERTIFICATES – ALWAYS A SPECIAL TREAT